Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
13540 Someone from VIC thinks vodafone is its not my phone at 21 Jan 2011 08:55:55 AM
it all started a few months ago when i couldnt connect to a call. i would need to attempt my call at least 10 times to get through. and the i would be happy chatting away and then bam call disconnects about 5 mins into the call with the message connection error. i rang customer service i was told the wait was over an hour so i chose the call back option. i did not receive a call back until 4 hours later and guy was not helpful. he kept telling me vodafone has no faults and that it was my phone. i kept informing him that i have tried several phones and i got the same error. he was insistent that i restore my factory settings so i did and it made no difference. in the past few weeks the service has gotten better but i would still like to see vodafone admit they were in fault and credit my bill for the inconvenience.