Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
1356 Someone from NSW thinks vodafone is Commercial Suicide at 21 Dec 2010 02:47:08 PM
Well thanks to a written complaint to the TIO, I was contacted by a nice young lady from Vodafone (actually from Australia and not the Indian sub continent) who advised me of my options in relation to the known service issues (but never known to me until I read it in the SMH). So I have been given a six week time frame for the service to be upgraded and given two months free access to the network, and I've also been advised to do a 'SIM Swap' as soon as possible. Well I'll give them the grace of waiting for the six weeks, and if there is no improvement, I'm moving carriers.
21 Dec 2010 02:58:27 PM: off ya go then
21 Dec 2010 09:59:15 PM: oh geez, some die hard vodafail lovers here
21 Dec 2010 10:41:47 PM: And if Godot doesn't come, the cheque is in the mail?
24 Dec 2010 09:19:15 PM: Didn't say I was a fan, just want some freebies from them before I go...also just pointing out that if you lodge a complaint with the TIO you will actually get some satisfaction of an Australian Vodafail representative calling you to address your complaint rather than endlessly waiting to speak with someone without a clue from the Indian sub continent.