26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Comment on the Vodafail Report

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13678 Someone from VIC thinks the report is at 21 Jan 2011 10:04:53 AM
Well done Adam for creating this site, and for compiling a report for the ACCC.

My partner is a Vodafone customer, our housemate too, and I'm a 3 customer. I'm originally from Geelong, but since moving to Melbourne 12 months ago, my service has been ridiculous.
One house I lived in was right in the middle of a blackspot in my street - mind you, there was not a single thing to obstruct and create a blackspot - but if I had have gone to the end of the street or go next door, I was fine. Sitting outside was the only way I could capitolise on my already poor reception.

My partner's service isn't the greatest either - and I find it funny that we're both with the 'same' company, yet he will have no service and I will have full service, or vice versa.
He also doesn't receive voicemail notifications and gets phonecalls from people complaining they haven't heard from him in relation to their message!

I'm sick of my txts never sending, and finding them in my drafts folder days later.

Adam, you are a champion!
21 Jan 2011 12:51:08 PM: Thank you and everyone else for the nice comments. I'm glad that you liked the report and I hope that it strikes a chord with the ACCC and ACMA. I hope your issues get resolved and although it appears Vodafone is working on it we don't know many details. Hopefully the report encourages them to release more information.