Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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13686 Someone from NSW thinks vodafone is Scrooge at 21 Jan 2011 10:07:02 AM
A few months ago, my sister lost her phone (contract under my name), we go through the procedure Vodafone website, called the "free" number given. The wait was very long, around 30 minutes, and when finally someone took our call, it was another 20 minutes to block the lost handset.
To my dismay, that "free" number turns out to be not free at all. I can't recall precisely how much I was charged, but it was more than $20, which pissed me off considering that the monthly contract is only $29.
To their defence, the staff taking our call is polite and professional. The charge for calling "free" number is not. That's thievery. I considered about complaining, but then cancelled it. They will charge me more for complaining, I don't trust them.
To my dismay, that "free" number turns out to be not free at all. I can't recall precisely how much I was charged, but it was more than $20, which pissed me off considering that the monthly contract is only $29.
To their defence, the staff taking our call is polite and professional. The charge for calling "free" number is not. That's thievery. I considered about complaining, but then cancelled it. They will charge me more for complaining, I don't trust them.