Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
14420 Someone from QLD thinks vodafone is seriously... at 24 Jan 2011 11:04:38 AM
After like 2 hours in the vodafone store. (funny story, they couldn't solve my issue so they made me call 1555 in the store), they finally agreed to replace my handset for another one.
But the handsets they've allowed me to replace for are like not even half as good as the handset I originally had!
I first had two awesome HTC's but one failed, so after weeks of going back and forth and complaining they FINALLY replaced it with a different HTC model which IMO was much worse than my first one, now they are offering me phones that are not even on the same level as the phone I originally got.
Is there any way to cancel my contract with no cancellation fees and be done with it?
But the handsets they've allowed me to replace for are like not even half as good as the handset I originally had!
I first had two awesome HTC's but one failed, so after weeks of going back and forth and complaining they FINALLY replaced it with a different HTC model which IMO was much worse than my first one, now they are offering me phones that are not even on the same level as the phone I originally got.
Is there any way to cancel my contract with no cancellation fees and be done with it?
But otherwise it is difficult to get out due to poor hardware issues. The TIO would not be able to help you there as Vodafone are (believe it or not) actually following TIO policy.