26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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14822 Someone from NSW thinks vodafone is VERY at 28 Jan 2011 12:35:02 PM
Well last year i had 2 months of no data and vodafone would tell me a different reason each time. In the end after talking with my internet provider and Apple -phone provider i discovered if i had my mail sent from Optusnet to Gmail vodafone could get it!! Vodafone were useless, had no idea what was wrong and never communicated directly about the fact that there was a problem they were aware of.

Now i am finding the service where i live drops out and in fact drops out often in areas which used to be fine. SMS take up to 12 hours to arrive from Telstra and Vodfone sms to telstra are equally unreliable.

I will take the SMS issue to them when i have a spare hour.
28 Jan 2011 10:30:58 PM: