Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
14850 Someone from QLD thinks vodafone is EPIC Fail at 28 Jan 2011 05:25:25 PM
Mobile Device (iPhone) - little or no reception. Fluctuates between "no service", "searching" and one or two bars. Limited cellular data - 3G symbol is rarely there and often receive "you have no internet connection" when trying to access the internet. Incoming and outgoing calls drop out, cannot send MMS messages and SMS messages are delayed.
Pocket Wi-Fi - very very very slow. 3G drops in and out. Takes approximately 5 minutes for each page to load when I am able to access the internet.
I have called the call centre numerous times to complain, often being on hold for over an hour. I have received technical advice from the team to no avail.
I contacted the call centre again this morning and pleaded with them to be transferred to the cancellations team. I was given the option to pay out my contract or allow Vodafone to open an investigation. I opted for the investigation and have to wait 5 - 7 working days for an update on the situation. To make matters worse my call dropped out twice whilst speaking to the call centre this morning - apparently calls to 1555 drop out regularly and cannot be taken into consideration during the investigation.
It's just not fair ...
Pocket Wi-Fi - very very very slow. 3G drops in and out. Takes approximately 5 minutes for each page to load when I am able to access the internet.
I have called the call centre numerous times to complain, often being on hold for over an hour. I have received technical advice from the team to no avail.
I contacted the call centre again this morning and pleaded with them to be transferred to the cancellations team. I was given the option to pay out my contract or allow Vodafone to open an investigation. I opted for the investigation and have to wait 5 - 7 working days for an update on the situation. To make matters worse my call dropped out twice whilst speaking to the call centre this morning - apparently calls to 1555 drop out regularly and cannot be taken into consideration during the investigation.
It's just not fair ...
28 Jan 2011 10:12:01 PM: Document all contact with them, including how long you spend on hold, and how often the calls to them drop out.