26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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14861 Someone from QLD thinks vodafone is Dying a very slow John Mayer death. at 28 Jan 2011 08:14:39 PM
4.30 hours and still counting. If I ever hear John Mayer again I may feel the need to ram my phone up the closest Vodafone Customer rep's vodahole. I mean nearly FIVE hours is totally unacceptable. Imagine if I didn't pay my bill and used the excuse which I've been hearing for close to five hours now "I'm a bit flat out, hang in there, I'll pay it soon" I THINK NOT!! I can't even remember why I am calling them now. Oh that's right, I just need to change my credit card details. The first time I called them was at 4pm, I was put on hold for 41 minutes. I was told that the number I called was not the right number but the kind lady I spoke to kindly removed my credit card details from their system. I was then told to call 1555 (which I thought I had called) or to use the online service to change it. She assured me it would only take a minute to change my details. Because I was away from my computer I decided to call back......
I managed to get to my computer after half an hour and use the online facility. What a freaking joke, myvodafone is currently not working so I had to stay on hold. This is where I have been for the last several hours.
Currently I am dying, I am dying from lack of Friday night activity and listening to the one millionth John Mayer song. I may commit suicide very soon.
So Mr "to win in the marketplace you needed to create a brand that customers feel an emotional connection with; that employees want to do their best work for; and that is widely recognised as a leader for the quality of its products and services and the contribution it makes to society" CEO Vodafone.
Your customer care department sucks arse. It's not their fault, they are only following orders. Perhaps you and your customer service managers should be flipping burgers at Maccas, then again that requires too much responsibility and I personally don't think you're up to it. You would not know customer service (let alone customer care) if it crawled up your arse at night.
NOT GOOD ENOUGH! I am paying for a service I expect service. Not slack "we're flat out at the moment" service.
Vodafone you suck.
28 Jan 2011 10:00:10 PM: You SURE you want to give them your credit card details? Brave.
29 Jan 2011 11:10:26 AM: Well I was so desperate to get my credit that I went to a vodafone store today, it took me 16 mintues from the time it took to get in the car, drive to the shop, purchase credit and drive home. WOW! I dont' think I will be giving them my credit card details now.
29 Jan 2011 08:46:23 PM: LOL vodahole xD thats my new favorite word