26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

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14871 Someone from NSW thinks their gain is They Let me out. at 29 Jan 2011 07:09:14 AM
I thought I was alone, perhaps just in a black spot, but how could that be I was in Willougby in Sydney, I can see the towers at Artarmon, at Gore Hill, and I can see the Vodafone building in chatswood. So many dropped calls, so many apologies to my customers. I called customer service so many times, after 'resetting my phone' and removing the SIM and other rubbish, I eventually said "I want out.... please just let me out"... Finally I was put through to a "customer care" person. I said... whatever all the questions are on your list, go to the bottom and do whatever it says next to "customer still wants out". They told me I would be in breach of my contract.. I said "I dare you to charge me anything, as you are in breach of yours".. They eventually told me they would need to do a 'technical investigation" that would take 7-10 days. I reluctantly agreed, after spending all day getting to this point, I was not happy at having to hang up. But as promised "Imran" from the call centre called back. Asking if I was getting any better reception. During our call it dropped out!! He called back again, told me I would recive two express post bags in the mail (for me and my wifes phone). I was to pack it up and send it in. No charge ! I AM FREE !!!!
29 Jan 2011 07:13:11 AM: Forgot to add, Called Testra, they had no Iphone4's told me to go to the Store.. DO NOT DO THIS. If you transfer from another carrier TELSTRA will give you $200 as a welcome bonus. They will not give you that deal in store.. Now I have great reception and am happy !!.
29 Jan 2011 08:07:38 AM: if you went to the TIO you could keep your phones and hok them on ebay and get more money. Still, good win nevertheless.
29 Jan 2011 08:46:05 PM: I dont delude myself that Telstra cant be ogres and bullies when it suits them, but as someone who copped a lot of vodacrap over the last 2 years, I am now with Telstra and reception craps all over vodacrap and internet is very fast. It is great to actually get what I am paying for.
5 Feb 2011 07:04:35 AM: The problem with Vodafone/3 and to an extent Optus is that their networks are designed for a VOICE service, not DATA/Internet.

The difference between Telstra is that in about 2005 under Sol Trujillo, they contracted Ericsson to build the NextG 3G network, which is the current 850Mhz network that Telstra mobile customers run off.

The NextG network is basically a DATA and Internet driven network. It is designed to carry large volume data. Telstra is still upgrading to some areas to integrate them into NextG. The network runs nearly entirely off optical fibre, where each mobile tower has 1Gbps capacity to meet the needs of the users in that cell, ie. iphones, mobile BB, voice calls, sms, mms, etc.

Vodafone on the other hand still uses the old technology, it does not have direct 1Gig fibre to its mobile towers, in fact, what it has is most of its towers is 8Mbps capacity (ie. 4 x 2mbps (E1's) for those with some tech knowledge)

so do the maths, 1000Mbps -to- 8Mbps, NextG has more than 100x the capacity to vodafone, same no. of subscribers, guess which works, which doesnt?