Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
14883 Someone from VIC thinks vodafone is absolute disgrace at 29 Jan 2011 08:43:21 AM
Tried to register pre paid sim. Used LARA service, registered the sim by voice recognition. So far so good. Lara says sim will be active within 30 minutes. Try to recharge an hour later and sim not registered. Lara voice recording says this can take up to 12 hours now due to technical issues. Half a day later I try to recharge, phone sim still not active. Lara transfers me to a customer service rep who takes my details again over the phone. ( Surprisingly did not wait long for a customer service rep ). Rep take down all the details again as given to Lara 14 hours ago and says Lara sometimes does not work. Rep activates the service manually and says to turn off the phone and wait 30 minutes.
I turn on the phone 30 minutes later and go to put funds on the phone. Back to square one - phone still not activated and has taken me back to the initial Lara service wanting to take my details again.
What a joke. They can't even register pre paid sim cards correctly anymore. I am left with a pre paid sim that I still cannot activate after 2 days. Figure if I try registering by the Lara service again the same will occur.
Completely lost, will use prepaid sim from another provider.
I turn on the phone 30 minutes later and go to put funds on the phone. Back to square one - phone still not activated and has taken me back to the initial Lara service wanting to take my details again.
What a joke. They can't even register pre paid sim cards correctly anymore. I am left with a pre paid sim that I still cannot activate after 2 days. Figure if I try registering by the Lara service again the same will occur.
Completely lost, will use prepaid sim from another provider.