Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
14903 Someone from VIC thinks vodafone is Extreamly at 29 Jan 2011 01:59:16 PM
No service for 24 hours, dropped out Friday afternoon of all days! Would get a second of service and I would receive a message that was sent hours before then would drop back out so I couldn't even reply or call. This happened all over town where I usually get full service.
Can not stand Lara!! They send you around in circles when all you want to do is speak to a REAL person!
After moving to a town from a city not realizing that the data would cost more I received an extremely large bill I called one week before it was due asking if I could pay it off $50.00 a week. I was told I must pay $100.00 a week off and if I did not agree to this they would immediately stop all my outgoing calls and messages from that phone call not from the date the bill was due or overdue...you try and do the right thing! I have been with Vodafone for 10 years and have always paid my bills on time and could not help me this once! Not once did he mention that I could change my plan to better suit my new living situation and a few more large bills arrived and lots of tears to customer service workers before a random non-vodafone worker mentioned this to me.
I am counting down the months till my plan is over and I am out of there grasp!
Can not stand Lara!! They send you around in circles when all you want to do is speak to a REAL person!
After moving to a town from a city not realizing that the data would cost more I received an extremely large bill I called one week before it was due asking if I could pay it off $50.00 a week. I was told I must pay $100.00 a week off and if I did not agree to this they would immediately stop all my outgoing calls and messages from that phone call not from the date the bill was due or overdue...you try and do the right thing! I have been with Vodafone for 10 years and have always paid my bills on time and could not help me this once! Not once did he mention that I could change my plan to better suit my new living situation and a few more large bills arrived and lots of tears to customer service workers before a random non-vodafone worker mentioned this to me.
I am counting down the months till my plan is over and I am out of there grasp!
29 Jan 2011 02:25:46 PM: Considering the poor service by vodafail...they are in NO position to dictate to anyone....I advised the Vodafail store at Orion last week....they are at risk of losing their communications licence and if they wish to dictate then we will see who wins....I also informed them I will not pay a cent until they remedy this....btw no interenet so far for 5 days....call cut out to their support....advised no barring in place...
7 Feb 2011 04:34:55 PM: I'm not aware that data is more expensive in different parts of Australia, what's going on?