26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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14912 Someone from NSW thinks vodafone is Ridiculous at 29 Jan 2011 04:25:21 PM
I have been without service since lunchtime if not earlier Friday the 28th. It has only come back once in that whole time for about five minutes! After a frustrating phone conversation with "Amit" from Vodofone who tried to tell me there were no problems in my area I still have no service now - I am in the Albury area. WTF - is anyone else experiencing this? P.S. I certainly won't be paying my bill for no service!!!
29 Jan 2011 05:06:31 PM: Get this one....received an SMS 28th Jan that was sent on the 12th July last year....an important SMS no less....lost a job because of this SMS not arriving....
29 Jan 2011 05:09:49 PM: Whilst I understand your frustration, be very careful going down the line of not paying your bill. Vodafone are quick to give you a bad credut rating due to unpaid bills and that can take 5+ years to clear.

Your best choice would be to check out the 'How To Complain' link at the top of the page, and between Vodafone and then no doubt the TIO, push to get out of your contract penalty free and change to a carrier that can provide service.

Either way, Best of luck.

Vodafail.com Moderation Team