26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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14919 Someone from NSW thinks vodafone is VERY FAIL at 29 Jan 2011 07:09:26 PM
Have not had ANY phone or mobile internet connection now for OVER 48 hours (sorry for the yelling)

Currently have 1 mobile on a plan, mobile internet and a prepaid mobile with vodafone and not one of them works! I just replaced the prepaid with a phone from another provider, as I really need a phone that works for emergencies! (Dont have a landline)
Would love to get out of my contracts for the mobile and internet that are on a plan but not sure how to do that.....
29 Jan 2011 07:13:00 PM: Check out the 'How To Complain' link at the top of the page, as between Vodafone and the TIO (no doubt the TIO but follow all of the steps), you should be able to get out of your contract penalty free.

Best of luck and let us know how you get on.

Vodafail.com Moderation Team
29 Jan 2011 07:18:36 PM: Thanks shall do...

I have been in to the local Vodafone store today, and have been told what the problem is... just doesnt help my frustration when they are my only means to the outside world. If this wasnt a common occurrence I really wouldnt complain, but this is all the time. I moved house in July and since then I have only had 1 bar for connection rather than 5 or more (very poor connection), sad part is, I dont live in the sticks... I live in a reasonably large town!

Shall investigate your suggestion