Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
14954 Someone from QLD thinks vodafone is haha funny. at 30 Jan 2011 10:55:18 AM
I find it funny that when it comes to sending a bill, vodafone sends it no problem and it arrives in your mailbox not a second too late.
But when it comes to sending a replacement handset or a letter for contract cancellation, it always seems to "get lost in the mail", "delayed" etc etc.
But on a good not, vodafone has finally agreed to cancel my contract with no fee's after I complained to the TIO.
Here's my question, I've paid about 14-15 months of 2 24 month contacts. Would I be able to keep one of my phones (I don't need the other one as it's faulty). I don't think it would be fair to have to return it as I wouldn't have minded to complete my contract (and hence keep my phone) had it not been for vodafones faults.
But when it comes to sending a replacement handset or a letter for contract cancellation, it always seems to "get lost in the mail", "delayed" etc etc.
But on a good not, vodafone has finally agreed to cancel my contract with no fee's after I complained to the TIO.
Here's my question, I've paid about 14-15 months of 2 24 month contacts. Would I be able to keep one of my phones (I don't need the other one as it's faulty). I don't think it would be fair to have to return it as I wouldn't have minded to complete my contract (and hence keep my phone) had it not been for vodafones faults.
You can but try!!
Vodafail.com Moderation Team