Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
1608 Someone from NSW thinks vodafone is at 27 Dec 2010 07:38:08 AM
I had a business plan (3 mobiles) with VF for several years, paying $250 - $500 per month when in Australia and up to $2,000 when I travelled due to extortionate global roaming fees. When not travelling I work from home.
When I moved to my current address (Dural) I could not get a signal inside the house. I had to move out to the corner of the backyard where I received patchy signals at best. I could not use the phone to make calls or for data, all I could do was go outside several times a day to retrieve messages, then call clients back from my landline.
A friend of mine commented "why are you paying so much for a service you cannot use", and I realised how right he was. I called VF and reported the problem. Nothing happened. I called back and said unless I heard from them in 24 hours I am cancelling my service. Because I spent $5k plus per annum I thought they would at least look into it. I heard nothing, so I changed to Telstra, and still pay extortionate prices but at least I can make and receive calls and use the data functions of the phone now.
When I moved to my current address (Dural) I could not get a signal inside the house. I had to move out to the corner of the backyard where I received patchy signals at best. I could not use the phone to make calls or for data, all I could do was go outside several times a day to retrieve messages, then call clients back from my landline.
A friend of mine commented "why are you paying so much for a service you cannot use", and I realised how right he was. I called VF and reported the problem. Nothing happened. I called back and said unless I heard from them in 24 hours I am cancelling my service. Because I spent $5k plus per annum I thought they would at least look into it. I heard nothing, so I changed to Telstra, and still pay extortionate prices but at least I can make and receive calls and use the data functions of the phone now.