Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
16294 Someone from QLD thinks vodafone is Unfknbelievable at 14 Mar 2011 03:38:28 PM
I contacted Vodafone about a faulty handset.
I jumped through their hoops, and they decided that it was my iphone 3gs, and offered to replace it. I called about the replacement, and they refused, so I contacted the TIO.
Vodafone picked up the ball and followed through with a new Samsung Galaxy S.
Problem solved right? WRONG!
Fast forward 7 weeks, and I receive an email from someone within the customer satisfaction team. Releasing me from my contract, and giving me the new handset.
Great, right? Wrong. I have 2 phone numbers linked to my account. I don't WANT to cancel. I rang. They transferred me to another indian, who then released the second number. Then promptly hung up on me.
I rang back again. I don't want to leave. I'm happy. But can I change to the infinite plans on both numbers.
Yes. on a new 24 month contract.
I tell him I don't want phones, just to be transferred to the infinite.
No can do. He advised me he was sending me 2 new handsets (Nokia n97 mini's) and to just give them away if I didn't want them. I argued, he ignored me, processed 2 new contracts and hung up on me.
I'm shaking my head by this stage.
I ring back AGAIN, talk to someone else, who leaves a message for resolutions to call me.
2 days later, resolutions call. I explain everything. Even the person I spoke to is dumbfounded.
2 * phones arrive while on the phone to resolutions. I advise I will keep one for the secondary contract. BUT I don't want the Nokia, and will send it back, and choose another handset of my choosing on a different plan.
The resolutions person agrees.
I refuse delivery of one, set up the second, and move on.
Call today checking status of return. They check on aae.com.au and nothing else.
They can't find it. it says it was delivered to me. I'm screwed. Called Post office. No record of return. Just delivery. I signed for one.. not both??
At this point I'm fkn sick of Vodafones fuckups.
Highly incompetent. No communication between departments. And as much as resolutions attempted to help, I'm now stuck. I can't change plans. I can't get a handset I want, and one handset has completely disappeared off the face of the earth.
:(
I jumped through their hoops, and they decided that it was my iphone 3gs, and offered to replace it. I called about the replacement, and they refused, so I contacted the TIO.
Vodafone picked up the ball and followed through with a new Samsung Galaxy S.
Problem solved right? WRONG!
Fast forward 7 weeks, and I receive an email from someone within the customer satisfaction team. Releasing me from my contract, and giving me the new handset.
Great, right? Wrong. I have 2 phone numbers linked to my account. I don't WANT to cancel. I rang. They transferred me to another indian, who then released the second number. Then promptly hung up on me.
I rang back again. I don't want to leave. I'm happy. But can I change to the infinite plans on both numbers.
Yes. on a new 24 month contract.
I tell him I don't want phones, just to be transferred to the infinite.
No can do. He advised me he was sending me 2 new handsets (Nokia n97 mini's) and to just give them away if I didn't want them. I argued, he ignored me, processed 2 new contracts and hung up on me.
I'm shaking my head by this stage.
I ring back AGAIN, talk to someone else, who leaves a message for resolutions to call me.
2 days later, resolutions call. I explain everything. Even the person I spoke to is dumbfounded.
2 * phones arrive while on the phone to resolutions. I advise I will keep one for the secondary contract. BUT I don't want the Nokia, and will send it back, and choose another handset of my choosing on a different plan.
The resolutions person agrees.
I refuse delivery of one, set up the second, and move on.
Call today checking status of return. They check on aae.com.au and nothing else.
They can't find it. it says it was delivered to me. I'm screwed. Called Post office. No record of return. Just delivery. I signed for one.. not both??
At this point I'm fkn sick of Vodafones fuckups.
Highly incompetent. No communication between departments. And as much as resolutions attempted to help, I'm now stuck. I can't change plans. I can't get a handset I want, and one handset has completely disappeared off the face of the earth.
:(