Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
16357 Someone from NSW thinks vodafone is epic fail at 20 Mar 2011 09:44:02 AM
I have been with Vodafail for about 10 years and I am coming towards the end of my contract now. In an attempt to see what Vodafail could provide me as a loyal customer I went shopping around for contracts yesterday in Sydney's Chatswood. I had an awesome customer service rep at the Chatswood Westfield store, but he did not have the phone I wanted but located it in the Chatswood Chase store. This is where the good service ends. I got married two years ago. After giving Vodafail my marriage certificate in person SEVERAL TIMES they could still not manage to change my details over. To the fuckwits working at the Chatswood Chase store who looked at me like I was wasting their time and who could not make a phone call to see what you could do for me despite my drivers licence number, medicare card number and address being exactly the same, a massive FARK YOU. To the cow who could not have been any less interested in helping me at the Chatswood Victoria Avenue store, FARK YOU also and rolling your eyes at me and my husband is not really helpful. Glad I found this site, my iPhone will be will Telstra once my contract with your shitful company comes to a close on the 31st of March.
Time for 1555 prior to 31/3/11, take a packed lunch and plenty of water.
Make sure you get the reference number of the call plus the caller id and confirmation that all direct debits are cancelled, then watch your bank account at the next billing cycle to ensure all is good.
Vodafail.com Moderation Team