Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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16372 Someone from QLD thinks vodafone is at 21 Mar 2011 05:55:17 PM
I signed up on a business plan with 3 handsets which were to be used by sales reps travelling throughout Queensland. Over the past week I have been informed by both current business clients and new that they are leaving myself and team voicemails with return call. This would be because WE DON'T GET the voicemail and we don't get the missed call.
I dread to think how many clients I have lost due to the bad phone reception. After speaking with 5 vodaphone "customer relations staff" who wanted to know the location at which I was having the problem I advised them, how do I know the location if I don't know they're calling?! They gave me the usual story about how they are improving - by that stage I won't have a business so it wont matter!
It gets worse...
I have just now walked out of a VODAPHONE "service centre" due to my Iphone not working. I require a new handset but due to Vodaphone having no record that my Iphone was issued by them I couldn't receive it. After waiting an hour and now being told they can't help me(they couldn't even call to check), I have again sat on the phone, been transferred to 5 people to try and do their job for them by matching my plans with headsets that they issued.
I am astonished at the lack of customer service and will never sign another contract with them.
I dread to think how many clients I have lost due to the bad phone reception. After speaking with 5 vodaphone "customer relations staff" who wanted to know the location at which I was having the problem I advised them, how do I know the location if I don't know they're calling?! They gave me the usual story about how they are improving - by that stage I won't have a business so it wont matter!
It gets worse...
I have just now walked out of a VODAPHONE "service centre" due to my Iphone not working. I require a new handset but due to Vodaphone having no record that my Iphone was issued by them I couldn't receive it. After waiting an hour and now being told they can't help me(they couldn't even call to check), I have again sat on the phone, been transferred to 5 people to try and do their job for them by matching my plans with headsets that they issued.
I am astonished at the lack of customer service and will never sign another contract with them.