Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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16384 Someone from WA thinks vodafone is Call Waiting at 22 Mar 2011 05:51:23 PM
Yesterday after waiting 30 minutes to get through to customer care as soon as they answered trading hours were up so they just hung up mid conversation. When I tried calling back I got the answering machine. :( My wife and I both want new handsets & my contract has been finished for many months but my wife has 4 months left on her contract. I would like to negotiate to get her contract finished early so we can both be billed at the same time, but cant even get through to the right people. However, I do get annoying phone calls in the middle of the work day trying to sell me new contracts, and when I suggest my proposal, they put me on hold to a different department... NEVER TO TAKE ME OFF HOLD!