Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
1647 Someone from NSW thinks vodafone is TOTALLY FAIL at 27 Dec 2010 08:01:02 AM
I have been a loyal vodafone customer for 10 years, give or take. Previously I would recommend them to friends as they had awesome customer service, despite the fact the network was only good inside metro areas. Over the past year or two, this has changed. Poor network coverage, both phone and broadband, drop-outs, voicemail messages that come through anywhere from 6-48 hours after they are submitted. But the biggest fail of all is the Customer Service (or lack of.) Earlier this year it took me 4 phone calls, a number of emails and around 2 hours of hold-time, just to change my address. Then, the operator that emailed me had the ordasity to tell me "not to get upset" or something similar, after all this. More recently, I don't bother ringing them as each time you do, its another 1-2 hours on hold, then they transfer you to another department, and the call mysteriously drops out and back to sqare one! Just a tip... if I want something done now, I tell "Lara" I want to cancel, somehow that gets me thorugh to very helpful people in Melbourne, who actually jump over themself to help with anything!