Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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16722 Someone from VIC thinks vodafone is Three Support is useless at 8 Apr 2011 12:09:31 PM
I am with Three and have reported 6 instances of delayed "missed-call" notifications to Three Support. The last instance was on Saturday 2 April 2011. The support person informed me that their network people do not work 24*7 to resolve networking issues and that I will receive a call either on Monday or Tuesday with their findings. Todate, I have not received ANY feedback as to why I receive delayed "missed-call" notifications and neither been contacted by the networking team. The Three support person advised me last night that he does not have direct contact with the networking team and therefore does not know what they have found. He agreed their lack of response is "unreasonable" however he also has done nothing to seek feedback. He is the front person I have to deal with and in my view, Three Support is totally useless, incapable and do not care. As long as they can "close" their support calls in 24 hours, thats all that matters, regardless a resolution has not been found!!! I for one will be leaving Three - since they have merged with Vodafone their service has taken a nose-dive.... I certainly won't join Voda....was their customer many years ago and vowed never to rejoin them - unfortunately, Vods & Three have merged - not a good move for Three as they have now inherited Voda's useless services!!!
I think its about time Voda & Three issues are reported to the news media and publicised nationally.
I think its about time Voda & Three issues are reported to the news media and publicised nationally.