Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
17172 Someone from SA thinks vodafone is Pathetic online store at 26 Apr 2011 06:23:06 PM
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Following is the email I sent to customer support regarding their crappy online store that just would not work - I tried 3 different computers and 5 times and a colleague also had no luck:
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I have tried a couple of times to sign up for mobile broadband today and have been let down by your online store. I was looking at the $29pm 8gb plan with wifi modem.
I get to the page where you select credit card / bank account. I put my bank details in with the correct information and it repeatedly asks me to put the account number in..which is already in place. The only way to progress is to put in my debit card details.
Fine, so I do that and the next page asks for ID. So I try to change the primary ID to australian driver licence and the drop down box does not respond.
Fine, so I put in my passport details instead. I select that it is a British passport and try to put in the expiry date - August 2018 - but no, the latest date I can put is 2015. British passports have a 10 year validity. So I put in 2015.
Ok, so I want to use a rates notice or utility bill for the next box. So I put the reference number in and click ok. Nothing happens. So I click again. Nothing happens. I tried this for both types. Fine, I'll use Medicare card instead. That goes in. I try to proceed but it says I must use something with an address on it, like a utility bill or a rates notice...
During the process I am also asked twice with radio buttons whether I am permanent or temporary resident and it lets me proceed through but when I get to the end of filling in my life story, there is a 'I am a permanent resident' check box. It forces you to tick this to proceed. If I am not entitled to spend my money in your store as a temporary resident (the contract term was less than my visa duration and my credit rating is platinum) then it should not let me proceed past the very first time it asks me if I am temporary or permanent. To make me go through the whole process and then tell me that I have to be a permanent resident (even a for month to month plan) is just a waste of my time.
To be brutally honest, I never liked Vodafone as a company but I thought that I would give you guys a go to prove my perception wrong. I thought maybe you were better here but with all the hassle I have experienced trying to sign up for your product - to give you my hard-earned money - I don't think I will make that mistake
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Their response was that they have 'no known faults' and that I should go to a shop - something I cannot do and defeats the whole point of having an online store.
Pathetic.
Following is the email I sent to customer support regarding their crappy online store that just would not work - I tried 3 different computers and 5 times and a colleague also had no luck:
*************
I have tried a couple of times to sign up for mobile broadband today and have been let down by your online store. I was looking at the $29pm 8gb plan with wifi modem.
I get to the page where you select credit card / bank account. I put my bank details in with the correct information and it repeatedly asks me to put the account number in..which is already in place. The only way to progress is to put in my debit card details.
Fine, so I do that and the next page asks for ID. So I try to change the primary ID to australian driver licence and the drop down box does not respond.
Fine, so I put in my passport details instead. I select that it is a British passport and try to put in the expiry date - August 2018 - but no, the latest date I can put is 2015. British passports have a 10 year validity. So I put in 2015.
Ok, so I want to use a rates notice or utility bill for the next box. So I put the reference number in and click ok. Nothing happens. So I click again. Nothing happens. I tried this for both types. Fine, I'll use Medicare card instead. That goes in. I try to proceed but it says I must use something with an address on it, like a utility bill or a rates notice...
During the process I am also asked twice with radio buttons whether I am permanent or temporary resident and it lets me proceed through but when I get to the end of filling in my life story, there is a 'I am a permanent resident' check box. It forces you to tick this to proceed. If I am not entitled to spend my money in your store as a temporary resident (the contract term was less than my visa duration and my credit rating is platinum) then it should not let me proceed past the very first time it asks me if I am temporary or permanent. To make me go through the whole process and then tell me that I have to be a permanent resident (even a for month to month plan) is just a waste of my time.
To be brutally honest, I never liked Vodafone as a company but I thought that I would give you guys a go to prove my perception wrong. I thought maybe you were better here but with all the hassle I have experienced trying to sign up for your product - to give you my hard-earned money - I don't think I will make that mistake
**********************************
Their response was that they have 'no known faults' and that I should go to a shop - something I cannot do and defeats the whole point of having an online store.
Pathetic.