Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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18298 Someone from NSW thinks vodafone is Very Poor at 5 Jun 2011 06:01:17 AM
I left my Galaxy S handset at the Victoria Ave Chatswood Vodafail office (not the Westfield one) for warranty repair in Mid May. "We'll sms when it comes back im told". "It will only be 10 days I'm told."
Three weeks later, no SMS. Do you think that they answer their phones (phone number taken from their Repair Order Receipt)....NO. Do you think they return voicemail messages...NO. Do you think they respond to SMS I send them....NO. Do you think Vodafail Customer Support could contact them either or give me a status of my warranty repair, even when I gave them my Order Number...NO
I live in rural NSW and can't just pop into the store to ask. I can have a friend pick up my phone if I knew it was ready.
Three weeks later, no SMS. Do you think that they answer their phones (phone number taken from their Repair Order Receipt)....NO. Do you think they return voicemail messages...NO. Do you think they respond to SMS I send them....NO. Do you think Vodafail Customer Support could contact them either or give me a status of my warranty repair, even when I gave them my Order Number...NO
I live in rural NSW and can't just pop into the store to ask. I can have a friend pick up my phone if I knew it was ready.