Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
18355 Someone from QLD thinks vodafone is MASSIVE FAIL! at 9 Jun 2011 09:33:54 AM
I bought a sony ericsson XPERIA X10 (i know HUGE mistake) september last year and it has malfunctioned since 1/2011. so i sent it away in march to get fixed. got it back two weeks later...same thing still broken. went back again and they claimed that you have to send it away TWICE to get fixed! what rubbish!! I have been waiting over two months for my phone to be returned to me and everytime i ring vodafone they say they cant help me...meanwhile they are collecting my nearly $100 a month bill for a phone that im not using. is there anyway i can get them to either cancel my contract or get them to upgrade my contract to a better phone?? (PERSONAL DETAILS REMOVED)
9 Jun 2011 02:24:44 PM: I got through to Vodafone Service and Repairs and they told me that my phone has been sitting at the shop I purchased at it for the past 5 weeks...even though I had rang the shop and they 100% assured me that they DID NOT have the phone and were waiting for it...poor form vodafone. I am about to go and pick it up from the shop and if it is still malfunctioning I will scream blue murder and ask for a new phone!