Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
18387 Someone from QLD thinks vodafone is completely useless at 12 Jun 2011 10:09:34 AM
Some 4 months ago I terminated my contract with Vodafail, I have had several communications with their facebook team as I am constantly receiving texts and e mails about the old account, saying I owe them money.
The facebook team have advised me several times that the old account has been closed and I will not receive any more texts or mails.
I advised Vodafail facebook team that the next mail/text would result in a complaint to the TIO as I consider it harassment and spam. The Vodafail facebook assured me I would not receive any more requests.
Today I had yet another e mail, so, off to the TIO.
Is it really that difficult to cancel (several times) an account, or are they just totally incompetent?
Customer service has reached a new low with this bunch of twerps.
The facebook team have advised me several times that the old account has been closed and I will not receive any more texts or mails.
I advised Vodafail facebook team that the next mail/text would result in a complaint to the TIO as I consider it harassment and spam. The Vodafail facebook assured me I would not receive any more requests.
Today I had yet another e mail, so, off to the TIO.
Is it really that difficult to cancel (several times) an account, or are they just totally incompetent?
Customer service has reached a new low with this bunch of twerps.
Vodafail.com Moderation Team
Obviously I am concerned that Vodafail will persist with the $543 amount and effect my credit rating.
The Vodafail facebook team at least agree that both accounts are closed, it just appears that their internal systems or accounting systems or just plain old people incompetence will not rid me once and for all of this appallingly inefficient and rubbish company.
Update........had the best customer service so far from Vodafail.
A member of the resolutions team contacted me, polite, articulate, Australian.
Entire conversation less than 3 minutes.
He agreed it was Vodafails fault and could immediately spot the error, which he rectified.
He asked if there was anything else I would like to add, I mentioned to him about the lack of reception, dropped calls, no/late SMS etc ...... he fully understood the issues (probably heard them thousands of times) and said he would pass on my feedback.
So a result, well done TIO, well done resolutions team.
10 out of 10 for the TIO.
10 out of 10 for the resolutions team
0 out of 10 for the Vodafail facebook team
0 out of 10 for Vodafail.
Never, ever going back.