26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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19249 Someone from SA thinks vodafone is F*cked at 24 Aug 2011 04:27:27 PM
We cancelled our account in January 2011, Now it is August, and apparently the account was not cancelled until July 2011, we have been charged $252 for Jan-Jul of non use.. I asked them to go back on their notes and have a look, and there are NO notes for cancellation - only notes of complains with handset..
Vodaphone have now given NRG the account, and because of this (and no notes), we now have no leg to stand on and HAVE to pay the account if we want to avoid black dots on our record..
Vodaphone say they have sent out letters which have gone to an incorrect address as we moved AFTER cancellation and they say that is our fault for not letting them know the new address (which why should we update address to an account we were under the assumption was cancelled)..
Vodaphone are SHIT and I would NEVER recommend anyone using their services......