26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
Share on facebook
19692 Someone from SA thinks vodafone is they are like a mega wedgie, they hurt you but you cant do much about it at 15 Oct 2011 11:30:39 AM
How good is this mob. ive been a customer for the better part of 5 years. I think thats pretty loyal. Ive finally had a gut full of receiving sms in the middle of the night that were sent during the day. im sick of rining my mrs and leaving VM only to find out she never got her VM. Finally i ring customer service lol .. i say lol because i got the "we will call you back because we are busy". well true to their form they called me back and without even talking to anyone i was put on hold. I got cranky after 45 min and hung up. What a bunch of incompatant turkeys. I want out of this place. I have 6 months to run on my contract and im thinking about just paying it and getting clear. such incompatance
15 Oct 2011 07:27:31 PM: No need to pay it out! Just file a complaint with Vodafone because you haven't been getting the service that you paid for and signed up for. Tell them that you want to get out of your contract without charge and if they don't want to sort it out then you can go to the TIO.

Full details are on the 'how to complain' page. It will take a couple phone calls but you'll get out without paying (usually after going to the TIO).

Vodafail.com Moderation Team