Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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19708 Someone from NSW thinks vodafone is DATA is deplorable at 18 Oct 2011 06:13:28 PM
The internet data is ok during the day for about 2 hours 11am till 2pm in the northern beaches deewhy sydney nsw area .I have a great HTC desire HD but cannot get simple pages or tehter to a small laptop (this page barley loaded)7:00PM deewhy.I am really getting tired of paying a post pay premium and not getting the service I am deserved.I am really thinking I would like to put the Voda failed USB pre pay stick in the cupboard and looking into Telstra Turbo and paying their premium but I know I will get blistering data speed for the home computers and just put up with the rubbish data on my very cool internet capable handset.I believe Voda is busy upgrading but they still dont get that the customer is all ways right and they need to employ more contractors to get the metropolitan areas up to scratch first ,makes sense !Why does Deewhy have a low spot till next year and other close suburbs have the good stuff and Deewhy has a massive population in comparison to any other beach suburb.I was out a Kograh for a few hours and data was amazing!and got home and really bad again.Vodafone (please hurry up for Deewhy >take visit some time it deserves good data flow.The calls side of things is fine ,I dont get drops or bad hook ups no issues there.
20 Oct 2011 07:42:25 PM: Nothing wrong with their network 3G or newer 850MHz Hi Speed. It's their BLOODY Internet Gateway - too few ports - BIG bloody bottleneck - They need to talk to THEIR ISP to increase the bandwith (i.e. MORE bloody ports). Little Indians in their Indial call centre blamed network upgrading - it is NOT network, it is Internet Gateway. VODAPEOPLE, PLEASE GET IT CORRECTED!!!!!!!!