Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
19715 Someone from NSW thinks vodafone is it is getting worse and worse at 19 Oct 2011 03:39:31 AM
No need to mention how bad the Vodafone service has became, but here is a different story:
On my last day of billing period (as usual) I checked my credit balance after 5+ hours from my last call, just to know how much left of my credit to use and make some international call of some family members.
It told me that there are $128 out of $500 left for me
ten I made some international calls within this limit; the bill came later with extra $91 for extra international calls.
Vodafone support told me "you have made these calls, and our system takes up to 48 hours to update your credit, and you need to be careful next time", I said how can I be careful; should I keep record of my calls over a month period and sum them just to know what is left !!
or should I be careful by not using the reported remaining amount (%25 of $500) and lose them just to be safe!!!
The most interesting thing, the support call manager told me that I shouldn't make any calls 48 hours before using the remaining credit, just to be sure of the actual credit.
Finally I asked to talk to their highest manager in Australia no India, but she said only India person is available and he can call me later.
I'm sick of that and really need to get out of that contract ASAP (14 months left), but how?
On my last day of billing period (as usual) I checked my credit balance after 5+ hours from my last call, just to know how much left of my credit to use and make some international call of some family members.
It told me that there are $128 out of $500 left for me
ten I made some international calls within this limit; the bill came later with extra $91 for extra international calls.
Vodafone support told me "you have made these calls, and our system takes up to 48 hours to update your credit, and you need to be careful next time", I said how can I be careful; should I keep record of my calls over a month period and sum them just to know what is left !!
or should I be careful by not using the reported remaining amount (%25 of $500) and lose them just to be safe!!!
The most interesting thing, the support call manager told me that I shouldn't make any calls 48 hours before using the remaining credit, just to be sure of the actual credit.
Finally I asked to talk to their highest manager in Australia no India, but she said only India person is available and he can call me later.
I'm sick of that and really need to get out of that contract ASAP (14 months left), but how?