Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
19791 Someone from NSW thinks vodafone is Epic fail at 25 Oct 2011 04:39:44 PM
Live usage detail on Vodafail website is a big joke. At the time I wrote this (25/10), I checked MY Account section on Vodafail website & guess what? Only see usage detail up to 20/10 which is 5 days ago. Vodafail states clearly on their site that it should be up to 1 date old only. In my case, it's 5 days old huh?
Damn you Vodafail. For now I am stuck with you cursed company cause all my family members are with 3 (need to call them for free).
Damn you Vodafail. For now I am stuck with you cursed company cause all my family members are with 3 (need to call them for free).
26 Oct 2011 12:46:26 PM: And this lag has been like that for months - particularly handy near the end of a useage period.
1 Nov 2011 04:57:48 PM: I had the same problem, I having been using vodafone for 6months and used to get instant update on usage if though they say 24hrs. For the few weeks, the usage update information was lagging by atleast 5 days without my knowledge. Only to get more than $200 for a $49. When I checked my usage the balance was $15 above the allowance and only to be shocked with the bill.
4 Nov 2011 10:04:37 AM: Right there with you. Used 3 for almost 2 years with no problems as I could always check balance online. 2 months with Vodafone now. This month, bill was DOUBLE what it usually is. $132 two days ago after end of billing period. Today it shows $154! Called Vodafone and was told "sorry our system is down and I can't check your billing". 2 days ago when I first called to question teh $132 bill I was told that I went over my cap for internet mid month. As I was unable to check online - since they're 5 days behind - I had no clue. Hate vodafone and want to go back to 3!