Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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2072 Someone from QLD thinks vodafone is Falling to pieces at 27 Dec 2010 11:35:30 AM
I have been a loyal Vodafone customer for over 10 years and it's a shame to experience in the last 2 years it's decline in services. Vodafone is falling apart. My problems encountered are:
- having to break my internet broadband contract as internet service, which once worked fine completely ceased in the area I live in.
- after breaking the contract, receiving ongoing bills for months and having to make several attempts on the phone and in store to have the bills cancelled.
- I changed my mobile number and this reset everything in the system, so I no longer was able to receive MMS, internet or have my bills sent to my email. I also was unable to access voicemail settings for some unknown reason.
- It took 4 phone calls and a visit in store to rectify the abovementioned.
LETS NOT FORGET
- Constant delays in text messaging
- 45 minute wait on hold to customer service (at all times)
- Constant outage nation wide, especially when it's 2am and you have a medical emergency.
I have 6 months left on my phone contract, I will be changing carrier and will boycot Vodafail forever. I have already moved to another carrier for my net services and am satisfied.
- having to break my internet broadband contract as internet service, which once worked fine completely ceased in the area I live in.
- after breaking the contract, receiving ongoing bills for months and having to make several attempts on the phone and in store to have the bills cancelled.
- I changed my mobile number and this reset everything in the system, so I no longer was able to receive MMS, internet or have my bills sent to my email. I also was unable to access voicemail settings for some unknown reason.
- It took 4 phone calls and a visit in store to rectify the abovementioned.
LETS NOT FORGET
- Constant delays in text messaging
- 45 minute wait on hold to customer service (at all times)
- Constant outage nation wide, especially when it's 2am and you have a medical emergency.
I have 6 months left on my phone contract, I will be changing carrier and will boycot Vodafail forever. I have already moved to another carrier for my net services and am satisfied.