Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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2105 Someone from QLD thinks vodafone is EPIC FAIL at 27 Dec 2010 11:43:11 AM
I recieved a brochure in the mail offering a free mobile phone upgrade 3 months before my contract was due to end if I signed up for another 24 month contract. As my E71 was already on its last legs and I had been satisfied with my plan for the last 10 years I decided to take advantage of this offer. I went in to an allphones store and asked the salesman about the offer. He said he could do the upgrade for me in store as he was an authorised vodafone dealer. When I tried to sign up for my new phone he told me that the representative from vodafone that he was talking to on the phone said my plan had been discontinued but I could sign on to the new $49 cap which was an identical plan with the exact same call rates just under a different name and with a bonus 1.5gb of data and more call credit. So naturally I thought I was getting a great deal and signed up for this new phone, extra monthly credit and data allowance on a plan I was GUARANTEED was identical to my old one as far as call costs etc. In ten years I have never once exceeded my $49 cap so imagine my surprise and anger when I recieve a $316 bill and then a $424 bill after making LESS calls than I normally would in a month on my old plan. So I went back to the dealer and demanded he fix my plan but he said the only people who could change the plan were vodafone. After 3 visits in store to vodafone lasting about 10hrs and a further 8 or more hours arguing with the jerks in their call centre on the phone who refused to let me speak to anyone higher up I am still lumped with a 24 month plan costing me hundreds of dollars every month. The only solution they would offer me was to increase my plan to the $69 cap (which I should not have had to do at all) and they assured me that should cover all my calls but guess what? My next bill still cost me almost $100! NOT HAPPY AT ALL! I WANT MY OLD PLAN BACK AND THEY CAN JAM THEIR NEW PHONE UP THEIR A$$. I could have purchased that phone outright ten times and stayed on my old plan for what this new one is going to cost me!