26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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21077 Someone from NSW thinks vodafone is Won't auto rechardge at 10 Mar 2012 09:43:43 AM
I have several phones on one vodafone account with automatic recharge via credit card. For at least the last three days we can't call out because there is a message that says no credit. I've called Voda three times and they say they are having technical difficulties and say it will be fixed in a few hours. I said what if Vodafone's senior managers couldn't use their phones for three days and were told they don't know it when it could be fixed - wouldn't they be screamimg to. I said to tell their senior management to over-ride the computer and give free calls until they fix their problem. It is unreasonable to expect their customers to just accept this and wait for an unknown time. This problem has happened to me several times in the last three years when my credit card details were lost. To reinstate my service they had to cancel everything including my telephone numbers then give them back but I think I lost all the call credits. Vodafone Head Office Australia is within walking distance of where I live and I've visted them three times and each time they refuse to talk to me saying there is no one there who could help. Their solution is to ring customer service and get caught with Lara which hangs up when it runs out of options. After me showing my discontent at how poor the company is they had a person from Tasmania call me who I think took over the telephone calling to fix the problem but it has returned again. I think we will be going to another provider especially now that voda is changing some of its plans to increase its earnings from me.