Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
2135 Someone from NSW thinks vodafone is completely unacceptable at 27 Dec 2010 11:49:20 AM
I am a Aussie soldier who ported to a VF prepaid from Optus because of their competitive rates. I was then deployed on short notice overseas for over 6 months. Obviously couldn't use my phone overseas but wanted to keep the plan going as I didn't want to lose that telephone number.
Called up VF customer (non)service when I was overseas, explained my dilemma, was informed that I would have to keep charging up my credit every 3 months or I would lose the number irregardless of the fact that I was serving my country overseas.
When I tried to pay by credit card I was told that I was unable to do so because they couldn't verify my identity (required a 100 point check and they would not accept military ID or even a letter from my CO).
Returned home to find my number cancelled and the 50 dollars worth of credit I originally had gone. Signed up for Optus the next day and haven't looked back.
Called up VF customer (non)service when I was overseas, explained my dilemma, was informed that I would have to keep charging up my credit every 3 months or I would lose the number irregardless of the fact that I was serving my country overseas.
When I tried to pay by credit card I was told that I was unable to do so because they couldn't verify my identity (required a 100 point check and they would not accept military ID or even a letter from my CO).
Returned home to find my number cancelled and the 50 dollars worth of credit I originally had gone. Signed up for Optus the next day and haven't looked back.