Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
2265 Someone from NSW thinks vodafone is Epic Fail at 27 Dec 2010 12:20:25 PM
Seven months ago I changed over from Vodafone pre-paid to a contract so I could get a new Blackberry.
I had constant signal failure and calls dropping out on a regular basis with little or no internet signal also.
After 3 months I thought it might have been the handset so called Vodafone (as it was after hours) and was transferred to India after holding for 1 hour and 15 minutes.
The lady in India told me it was somthing to do with my settings and asked for me to switch it off for her to fix it. After I turned the handset on, ALL my files including pictures, music, videos etc had been wipped.
Vodafone took no responsibility, said that had never happend before.
Even after all of that, I still had no signal or slow internet so went iknto a physical store where they advised it was the sim card, not the handset NOR the service provider which was the cause of no reception.
They replaced my sim card and advised that over the weekend I would have poor or slow signal as "maintance and upgrades were taking place".
Needless to say, I still have the worse reception in places where I can CLEARLY see and hear that other people do.
I had constant signal failure and calls dropping out on a regular basis with little or no internet signal also.
After 3 months I thought it might have been the handset so called Vodafone (as it was after hours) and was transferred to India after holding for 1 hour and 15 minutes.
The lady in India told me it was somthing to do with my settings and asked for me to switch it off for her to fix it. After I turned the handset on, ALL my files including pictures, music, videos etc had been wipped.
Vodafone took no responsibility, said that had never happend before.
Even after all of that, I still had no signal or slow internet so went iknto a physical store where they advised it was the sim card, not the handset NOR the service provider which was the cause of no reception.
They replaced my sim card and advised that over the weekend I would have poor or slow signal as "maintance and upgrades were taking place".
Needless to say, I still have the worse reception in places where I can CLEARLY see and hear that other people do.