Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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2610 Someone from NSW thinks vodafone is not good at 27 Dec 2010 01:45:52 PM
bought new phone in freemantle after forgetting my phone, after having my partner call policeearlier after thinking I something had happened to me when I hadn't phone and she was unable to call me. Turns out I was thirty minutes off being placed as missing person, my family had been informed something had happened and had faxed through photos to police. My mum has bad heart condition and it was three days later before her heart started to calm. This was due to no optus signal, I was told by vodafone that I would have no problems anywhere in NSW and in fact australi in general. I was also promised 100 free text and free internet for 6 weeks, I was charged from start for services I didn't want. I should have known better after door to store was opened 10 minutes late and then when opened sales lady let door slam in my face, no apology. She also wrote wrong number down for new phone and I passed on this number to friends and employees of mine that might need to contact me.
Returning to NSW found signal not as I was told and travelling through NSW no signal, have bought a Terlstra phone but am stuck with vodafone contract that they won;t release., have tried ringing them many times but all I do is waste excessive amounts of time and end up getting nowhere.
Inability to contact me was costing me money so had to get telstra phone.;
Returning to NSW found signal not as I was told and travelling through NSW no signal, have bought a Terlstra phone but am stuck with vodafone contract that they won;t release., have tried ringing them many times but all I do is waste excessive amounts of time and end up getting nowhere.
Inability to contact me was costing me money so had to get telstra phone.;