Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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2928 Someone from QLD thinks vodafone is Internet connection all just a big lie at 27 Dec 2010 02:58:54 PM
After being guaranteed good Internet coverage in our area, we signed up for 24 months contract. All we have received is continuous dropouts, we cannot sustain a connection long enough to sign into email or read email, we receive a speed of less than 400 kbps and after numerous discussions with vodafone, they agreed not to charge us for Internet until the network was upgraded, we received a bill for $800 just before christmas and when we complained they could find no record of our arrangement with them. Each time we call they have no record of our calls or discussions and each time we have to start the story over again. Even though someone confirmed verbally that we did not have to pay the $800.00 bill (they left a voicemail message) the company deny knowing the staff member who left the message. Thanks vodafone for your utter incompetence.