Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
3059 Someone from SA thinks vodafone is Useless at 27 Dec 2010 03:22:40 PM
I own a driving instructing business.
I have been with Vodafone for the last 9 years on either plans of prepaid.
As a thank you, to my 9 years as a customer service, when I requested a quote for my stolen Blackberry I got sent from store to store and to online and to phone service, basically pushed aside. I never got a quote till today. My insurance paid less than half the RRP, so I had to go online and hunt for a substitute. I filled a complaint with OCCBA and waiting for an answer.
For the last 3 years it's been several times when my texts never reached my customers and if they did it was hours later sometimes. There is no difference between 2G and 3G internet speed, useless. Their "customer service" is pathetic, non existent.
WHAT'S THIS LARA THING?
2 weeks ago I tried to speak to a customer service, I was hung up by their system 5 times in a row. Next day they hung up on me first time, 2nd time after 50 minutes I managed to speak to somebody from India?!?!
Why the hell do we pay big Aussie dollars if we receive crappy indian "service"?
I want my 1 year left of contract TERMINATED and my money back, not to mention compensation for that period.
I have been with Vodafone for the last 9 years on either plans of prepaid.
As a thank you, to my 9 years as a customer service, when I requested a quote for my stolen Blackberry I got sent from store to store and to online and to phone service, basically pushed aside. I never got a quote till today. My insurance paid less than half the RRP, so I had to go online and hunt for a substitute. I filled a complaint with OCCBA and waiting for an answer.
For the last 3 years it's been several times when my texts never reached my customers and if they did it was hours later sometimes. There is no difference between 2G and 3G internet speed, useless. Their "customer service" is pathetic, non existent.
WHAT'S THIS LARA THING?
2 weeks ago I tried to speak to a customer service, I was hung up by their system 5 times in a row. Next day they hung up on me first time, 2nd time after 50 minutes I managed to speak to somebody from India?!?!
Why the hell do we pay big Aussie dollars if we receive crappy indian "service"?
I want my 1 year left of contract TERMINATED and my money back, not to mention compensation for that period.
27 Dec 2010 04:10:14 PM: I hate Lara too.