Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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3889 Someone from SA thinks vodafone is not the company it used to be at 27 Dec 2010 04:49:54 PM
2 broken handsets that apparently cannot be replaced without breaking two contracts (despite the upgrade your handsets for a little extra each month! ads I am bombarded with). My partner and I both signed up under a three months free offer which we didn't get. When I contacted them they apologised and gave me a credit, my partner however has been fighting them for over a YEAR to get his. The customer service used to be wonderful now I have been hung up on repeatedly and they see you as a problem to get off the phone -they are not interested in actually fixing your issue. We also bought our handsets online and no one seems to be responsible for phones purchased online. Right now I am counting the days to the end of my contracts.
I used to work for a telco and when you make a complaint to the ombudsman it costs the company $600 - no matter what the outcome of the complaint is. Always keep that in mind when dealing with a telco. If you are arguing over $300 it is always in the best interests of the telco to give you the money and save the cost of a complaint - so threaten the ombudsman if they do not resolve the complaint to your satisfaction and make sure they are aware of the costs their company will incur based on your complaint (a lower level call centre worker may not be aware of this and just want you off the phone).
I used to work for a telco and when you make a complaint to the ombudsman it costs the company $600 - no matter what the outcome of the complaint is. Always keep that in mind when dealing with a telco. If you are arguing over $300 it is always in the best interests of the telco to give you the money and save the cost of a complaint - so threaten the ombudsman if they do not resolve the complaint to your satisfaction and make sure they are aware of the costs their company will incur based on your complaint (a lower level call centre worker may not be aware of this and just want you off the phone).
Should we all strategise and hit the Ombudsman at once?