Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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3911 Someone from QLD thinks vodafone is very bad at 27 Dec 2010 04:52:32 PM
I signed up with Vodaphone in february 2009 for a two year contract. I have never before experienced such a bad level of service from any other mobile service provider as I have experienced with Vodaphone. On 24/11/10 because of bad coverage, disgusting service to name a few issues I signed up with Telstra and quit my contract early. What an amazing difference the coverage is to start with.
Some of the issues I had with Vodaphone were no coverage in so many areas on the Gold Coast. I thought the Gold Coast was a major city in Australia and that coverage with Vodaphone would be good. Think again.. Other issues that I was confronted with were.
1. I signed up to a plan as advertised for $79.00, Vodaphone then charged me GST on top of this, no information was given to me by the sales person when signing up about the extra cost of GST. When I went back to query this they told me I should have read the fine print. Very Deceptive Vodaphone.
2. I signed up with them and the phone I was convinced to get- The Blackberry Storm was supposed to be the epitomy of Phones and EXCLUSIVE to Vodaphone. Not a very good phone at all. No wonder it was exclusive to Vodaphone, none of the others wanted it.
3. I paid extra for insurance as the phone was an expensive one. When I lost the phone and went to claim through insurance to get another phone they made me pay $250.00 approx to get it replaced. What the hell was the insurance for then, if I had to pay for a new phone. Also another issue not advised to me by the salesperson. Yet again more deception from Vodaphone.
4. These are only some of my issues I have had. I can't count the amount of times I have gone into a Vodaphone store and got such bad service from their staff.
Some of the issues I had with Vodaphone were no coverage in so many areas on the Gold Coast. I thought the Gold Coast was a major city in Australia and that coverage with Vodaphone would be good. Think again.. Other issues that I was confronted with were.
1. I signed up to a plan as advertised for $79.00, Vodaphone then charged me GST on top of this, no information was given to me by the sales person when signing up about the extra cost of GST. When I went back to query this they told me I should have read the fine print. Very Deceptive Vodaphone.
2. I signed up with them and the phone I was convinced to get- The Blackberry Storm was supposed to be the epitomy of Phones and EXCLUSIVE to Vodaphone. Not a very good phone at all. No wonder it was exclusive to Vodaphone, none of the others wanted it.
3. I paid extra for insurance as the phone was an expensive one. When I lost the phone and went to claim through insurance to get another phone they made me pay $250.00 approx to get it replaced. What the hell was the insurance for then, if I had to pay for a new phone. Also another issue not advised to me by the salesperson. Yet again more deception from Vodaphone.
4. These are only some of my issues I have had. I can't count the amount of times I have gone into a Vodaphone store and got such bad service from their staff.