I joined Vodafail Broadband Wireless in November 2009, as part of joining over the phone I was to receive 3 months free; I was lead to believe that this would be the first 3 months of the contract, but after contacting Vodafail I was told my 3 months free would be received in the 5th, 6th & 7th month. Each month I didn't receive the free month, in which I made many long calls to Vodafail and in turn was promised each time that it would begin on the next bill. A couple of months back I emailed them to explain my situation and that I was feeling the customer service team were insulting my intelligence by continually promising my free months would happen from the next bill (having them repeat this promise at least 3 times per call :)I also requested to cancel my contract as they had not held up their end of the contract, so I was not prepared to hold up mine and would like to persue a more reparable provider. I received a reply to my email a few weeks later stating that they apologise that the discount had been received and it will happen from my next bill and of course yet again this didn't transpire. I had to take a break from this frustrating situation for a couple of months as it was driving me crazy and I was no longer being very polite to the customer service people which is extremely out of character for me, so with it now being 8 months since my first contact I would like to formally complain for the inconvenience this has caused, the time wasted, the cost to my mobile phone account I would like compensation for the call cost also. (which is also with vodafail, but that's another complaint altogether).
Thank you for taking the time to set up this web page and I hope the authorities will look into this further as it is totally unacceptable for the money we pay for these services.
Kind regards,
Leanne - leemar76@hotmail.com