Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
411 Someone from NSW thinks vodafone is totaly crap!!! at 17 Dec 2010 03:40:23 PM
I have been a Vodacrap customer since about 2000 ... but recently they have gone to the dogs. Apart from having become accustomed to getting voice mail messages up to a week after they are sent, dropped calls (almost each call from the center of Sydney), and 'no service' many times a day I have had a MAJOR issue with the Vodacrap outgoing mail server.
The vodacrap outgoing mail server (ie I can receive but I can't send email) has not been working since JULY (6 months). They say it is intermittent... I disagree, it is constant. They have acknowledged it is a technical problem with their server, on many iphones, and not with settings on my handset. During the many calls made to the help desk I was typically told 'we are working on it' but they can't provide any information on when it would be resolved. Alternatively I have been told it would be resolved in a few days... which never eventuated.
When I emailed Vodafone complaints I got:
"Thank you for your email.
I regret the difficulties you have been experiencing with this issue and that you have not been kept up to date. The issue has been bigger than fist anticipated and this has led to the delays, please be assured it has Vodafone's full attention and it's being treated as a high priority.
Kind regards,
Sharon
Correspondence Team"
No kidding the issue is bigger than you thought... that was at about one month into your outgoing mail server not working!
In desperation I have contacted the TIO ... but effectively they have just referred the problem back to Vodacrap, which, you guessed it, they have not solved.
.... thanks for letting me vent my frustration!
The vodacrap outgoing mail server (ie I can receive but I can't send email) has not been working since JULY (6 months). They say it is intermittent... I disagree, it is constant. They have acknowledged it is a technical problem with their server, on many iphones, and not with settings on my handset. During the many calls made to the help desk I was typically told 'we are working on it' but they can't provide any information on when it would be resolved. Alternatively I have been told it would be resolved in a few days... which never eventuated.
When I emailed Vodafone complaints I got:
"Thank you for your email.
I regret the difficulties you have been experiencing with this issue and that you have not been kept up to date. The issue has been bigger than fist anticipated and this has led to the delays, please be assured it has Vodafone's full attention and it's being treated as a high priority.
Kind regards,
Sharon
Correspondence Team"
No kidding the issue is bigger than you thought... that was at about one month into your outgoing mail server not working!
In desperation I have contacted the TIO ... but effectively they have just referred the problem back to Vodacrap, which, you guessed it, they have not solved.
.... thanks for letting me vent my frustration!