Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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417 Someone from VIC thinks vodafone is Significantly poor at 17 Dec 2010 03:46:01 PM
For about 6 weeks or more, I have not been able to attach to the internet using 3G from my Collins Street office. I called Vodafone a few weeks ago and was told there was nothing to do about it because of "access congestion" on the Vodafone network. More recently I've found calls dropping out and no improvement in accessing the internet. Yesterday I called and was told transmitters in Flinders Street were being upgraded and some of the problems were caused by the merger between Vodafone and "3". I was told that I should see an improvement to the network. In the mean time, no offer was made to compensate me for failed access, dropped calls etc. I've had enough and in the process of changing carriers. I'll take up the issue with the Telecommunications Ombudsman.