26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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4197 Someone from VIC thinks vodafone is evidently not good. at 27 Dec 2010 05:32:36 PM
I work for Telstra and the number of vodaphone customers that call in wanting to come over to us is over and above customers from other companies wanting to come to us. I've never been a vodaphone customer so I'm not sure what's going on. But from what I'm reading here it's heart attack inducing. I have two mobiles; one's with Telstra, and the other is with Optus (shhh!). Both are prepaid and both have excellent service in terms of coverage and customer service. I read a comment below from someone who mentioned they were treated superbly as a Voda prepaid customer, but as soon as they signed a contract with Voda the customer service went up the proverbial creek with no paddles. This is awful to hear. God bless you all and I hope you all get your grievances resolved in your favour. Renee.