26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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4708 Someone from VIC thinks vodafone is VodaFucked at 27 Dec 2010 06:57:59 PM
I have experienced similar issues with my calls to the Customer Service Centre continually dropping out for no apparent reason and for my phone calls to just not go through at all, but I don't seem to have any choice but to call them as I am being told by Vodafone Customer Service Centre employees that as I have a billing issue I can ONLY call up and cannot deal with the issue face to face. Basically, the story is that I have not received any correct bills from Vodafone since January 2010 as a billing error occured which stated my bills were due in 2026. After many frustrating phone calls of always being PROMISED that I would receive a phone call back in a few hours or a couple of days I have now received harrasing phone calls and letters from a debt collection agency asking for immediate payment of over $2,000. At this point I don't know what to do as I am only 21 and have just completed university and am only just starting a new apprenticeship. I will be in contact with the ombudsman to try and have the issue resolved but all I can realy do is hope for the best. Thanks for ruining my life Vodafone!!!!!!