Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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5039 Someone from NSW thinks vodafone is Vile at 27 Dec 2010 08:10:02 PM
Hey i am no longer with Voldephone as I call them(a la the bad dude from Harry Potter: Voldemorte) but it took me 30 hours to get away from them. WORST service i have ever had in my entire life. Just VILE. Basically, the phone worked okay. But then i would get a final demand for my bill. So i'd phone and say 'this is the first bill i've got it, I'll pay it right now etc etc'. This would take hours to sort. Then i would get a letter from a debt collection agency. It went on and on. I ended up in 1000 credit with Voldephone, still getting debt collection letters and phone calls and spending hours on the phone with them. I still get a rush of blood and jaw tension even just seeing their stupid sign. They are the only company i have ever screamed 'fuq you' down the phone at. It was unbelievably problematic and stressful for something that should have been SO easy. BTW, they never record a SINGLE complaint so whatever the issue, you have to tell each call centre worker all over again. I loathe this company so much. They still have about $500 of my money. And i had to throw away the phone i got on the contract with them because Vodaphone locked it and to unlock it they wanted me to courier it to their "unlocking depot in Tasmania." There is heaps more. Thank you for letting me vent this.