26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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5100 Someone from NSW thinks vodafone is Bad at 27 Dec 2010 08:25:01 PM
I've had a 24 month contract with vodafone for 18 months. Over this period, I have had regular call drop outs, no reception coverage in metropolitan areas in and around Sydney, late voicemail messages (by up to 3 days), failed text messages almost daily and unreceived messages.
I called Vodafone to see what was going on and after 50 minutes I finally got through to someone in an Indian call centre who said they would transfer me to someone in technical support to check my network coverage. I waited another 35 minutes to be transferred, before giving up since no one took the call.
The second time I called I asked for the payout figure on my account since I was sick to death of all the network issues and I was told that i couldnt cancel my account without paying $600 exit fee despite the fact that the vodafone service was not living up to the services stated in my contract. I am less than impressed by vodafone's breach of contract and denial of any wrong doing and of the unhelpful service I received when calling for assistance.