Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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5688 Someone from VIC thinks vodafone is Extremely poor customer service at 28 Dec 2010 01:15:40 AM
I guess I am a bit luckier than some of the people who wrote on this website.
What happen was I was 3 months away of finishing my contract in Dec 10. I called up Vodafone to ask them any special procedures to stop the service as soon as the contract ended. The first call I made, I have waited over 2 hours (Luck that I used the fixed line with hands free, otherwise I would have hang up in 30 mins. Then tried again and this time 45 mins with no success and I gave up. I then use the contact us (email) from their website to have them cancel my service as soon as my contract finish and make a complaint of their so called customer service. A week later someone from Vodafone contacted me regarding the email complaint and tried to sell me another contract quoting that they can give me a good deal (3 months free access, free "cheap phone", free delivery etc which all providers were offering the same or even better at that time). So I told her I rather go to 3 (now also own by Vodafone) at least 3 customer services pick up their calls in minutes or even less (surely will change in the future). Today, I am so happy to receive my very last bill. I am now with Virgin big cap $29, getting $450 and 200 MB and a free phone that Vodafone told me NO WAY they can give me that phone for free on a $29 cap plan!! By the way Virgin picks up my calls in less than 1 minute...tried few times to ensure I don't get myself into another trap!!
J
What happen was I was 3 months away of finishing my contract in Dec 10. I called up Vodafone to ask them any special procedures to stop the service as soon as the contract ended. The first call I made, I have waited over 2 hours (Luck that I used the fixed line with hands free, otherwise I would have hang up in 30 mins. Then tried again and this time 45 mins with no success and I gave up. I then use the contact us (email) from their website to have them cancel my service as soon as my contract finish and make a complaint of their so called customer service. A week later someone from Vodafone contacted me regarding the email complaint and tried to sell me another contract quoting that they can give me a good deal (3 months free access, free "cheap phone", free delivery etc which all providers were offering the same or even better at that time). So I told her I rather go to 3 (now also own by Vodafone) at least 3 customer services pick up their calls in minutes or even less (surely will change in the future). Today, I am so happy to receive my very last bill. I am now with Virgin big cap $29, getting $450 and 200 MB and a free phone that Vodafone told me NO WAY they can give me that phone for free on a $29 cap plan!! By the way Virgin picks up my calls in less than 1 minute...tried few times to ensure I don't get myself into another trap!!
J