Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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5821 Someone from NSW thinks vodafone is not very at 28 Dec 2010 05:49:39 AM
I was with Vodaphone initially with my wireless broadband and the performance was absymal - I kept calling customer support - they were nice enough but nothing really changed. I went on to 3 wireless broadband but Vodaphone took over 3 and lo and behold my broadband service dropped out for a few days! I was thinking Oh Not Again but I called customer support and the person was really helpful. Told me there had been an outage in the area. I dont expect perfection - I'm not perfect! no one is. The support person was really helpful and polite and everything she told me was accurate. The service was up and running again in no time and I haven't looked back - it's been TOTALLY hassle FREE. Not only that they topped up my data with a bonus 200MB for the inconvenience so I can't complain. As far as I'm concerned they tried their best to make amends and came through - that's all you can ask of any service. You can't expect no technical hitches ever.