Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
6056 Someone from NSW thinks vodafone is MEGA FAILED at 28 Dec 2010 07:44:57 AM
Since October 2010, Vodafone has failed to send any form of invoice to me on "what" to pay them for their monthly bill.
I called them and asked them to correct it and they told me to prevent my phone being "cut off" they would extend it and I needed to pay right away (which was the reason for my call anyway).
I paid the bill and in December recieved an email invoice from them, for some reason they've completely stopped sending land based invoices and from no instruction from me to stop doing that.
In November, I dialled the Vodafone SMS balance service and it stated I have a bill that is overdue and was $199, my cap plan is $129 / month, no-one could explain that one.
And I can't seem to easily get through to them no matter how much I call them.
I called them and asked them to correct it and they told me to prevent my phone being "cut off" they would extend it and I needed to pay right away (which was the reason for my call anyway).
I paid the bill and in December recieved an email invoice from them, for some reason they've completely stopped sending land based invoices and from no instruction from me to stop doing that.
In November, I dialled the Vodafone SMS balance service and it stated I have a bill that is overdue and was $199, my cap plan is $129 / month, no-one could explain that one.
And I can't seem to easily get through to them no matter how much I call them.